Your privacy matters at Simpal

1. Who we are

Simpal provides travel eSIM products and related customer support services.

Simpal.org is a trading name of Inserpso Limited, a company registered in England and Wales. In this policy, “Simpal”, “we”, “us”, and “our” refer to Inserpso Limited trading as Simpal.

2. Information we collect

We may collect and process the following categories of information:

• contact details such as your email address;
• order and transaction data such as package selected, amount paid, order reference, and payment status;
• technical data such as IP address, browser type, device type, and usage logs;
• support communications you send to us;
• eSIM fulfilment data necessary to provision and deliver the purchased service.

3. How we use your information

We use personal data for purposes including:

• processing your order and delivering your eSIM;
• sending transaction emails, installation instructions, and service updates;
• providing customer support;
• preventing fraud, abuse, and unauthorised activity;
• operating, maintaining, and improving our website and services;
• complying with legal and regulatory obligations.

4. Payments

Payments are processed through Stripe Checkout and related Stripe services. When you place an order, certain transaction information is shared with Stripe so payment can be authorised and confirmed.

We receive payment status and transaction identifiers needed to confirm your purchase, but we do not directly receive or store your full card number.

5. How we share your data

We may share relevant information with trusted service providers where necessary to operate the service, including:

• payment processors such as Stripe;
• eSIM suppliers and fulfilment partners such as eSIMAccess;
• email delivery or hosting providers;
• professional advisers or authorities where required by law.

We only share the information reasonably necessary for those purposes.

6. Data retention

We retain personal data only for as long as reasonably necessary for order fulfilment, support, record keeping, fraud prevention, legal compliance, and resolving disputes.

Retention periods may vary depending on the nature of the information and the legal or operational purpose for holding it.

7. Your rights

Depending on your location and applicable law, you may have rights to:

• request access to your personal data;
• request correction of inaccurate information;
• request deletion of data where appropriate;
• object to or restrict certain processing;
• request portability of certain information.

To exercise a privacy-related request, contact us using the details below.

8. Cookies and analytics

We may use cookies or similar technologies to help the website function, remember preferences, understand usage patterns, and improve performance.

You can usually control cookies through your browser settings. Disabling some cookies may affect parts of the site.

9. Security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. However, no internet transmission or storage system can be guaranteed 100% secure.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page together with its effective date.

11. Business information

Simpal.org is a trading name of Inserpso Limited, a company registered in England and Wales.

Company number: 09772026

Registered office:
Warwick Business Centre, Hawkes Drive,
Heathcote Industrial Estate,
Warwick, England, CV34 6LX,
United Kingdom

12. Contact us

If you have any questions about this Privacy Policy or your personal data, please contact us using the details below.