Support

Contact Simpal

Need help with installation, activation, or an order issue? Send us a message and include your order reference if you have one.

Customer Support

If you need help with your eSIM, order confirmation, QR code, or activation steps, our support team is here to help.

Email support:
info@simpal.org

Typical response time: within 24 hours.

  • Your order reference
  • Your device model
  • Your destination
  • Screenshots of any error messages
For installation help, you may find these guides useful before contacting support:

Install on iPhone
Install on Android

Send us a message

Optional, but helpful if your request is about an existing order.