✓ Device Compatibility Guide

Check if your device supports eSIM

Before you buy a travel eSIM, make sure your device supports eSIM, is not carrier locked, and is ready for digital activation. This guide covers quick checks, key requirements, and many popular eSIM-compatible devices.

Fastest way to check your device

A quick way to test for eSIM support is to check whether your device shows an EID number.

1

Open your phone app

Use the normal dialler app on your device, not a messaging app such as WhatsApp or Telegram.

2

Dial *#06#

This opens the device information screen that usually shows identifiers such as IMEI and, on supported devices, an EID.

3

Look for an EID

If your device displays a 32-digit number labelled EID, it usually supports eSIM.

If you only see IMEI numbers and no EID, your device may not support eSIM.

This is a useful quick indicator, but support can still vary by model variant, country of purchase, and carrier restrictions.

Your device should meet these conditions

Even if a device family usually supports eSIM, setup can still fail if one of the checks below is not met.

Supports eSIM

Your specific model must support eSIM. This can vary by device generation, model number, and region.

Not carrier or network locked

A locked handset may block travel eSIM installation even when the device hardware supports eSIM.

Not jailbroken or rooted

For best results, iPhones should not be jailbroken and Android devices should not be rooted.

Why compatibility can vary

A model family may support eSIM in one country but not in another, so region and carrier matter just as much as the device name.

Country of purchase

Some Apple, Samsung, Pixel, and other device variants differ depending on where the handset was originally sold.

Carrier restrictions

Carrier-branded models may have eSIM disabled or limited, even when the unlocked retail version of the same phone supports it.

Software and setup state

Using an up-to-date operating system and a non-rooted / non-jailbroken device improves compatibility and setup reliability.

Need a device-specific guide?

Use our dedicated help pages if you want platform-specific compatibility and setup guidance.

iPhone compatibility guide

Check how to confirm eSIM support on iPhone, what models usually work, and where to find Apple’s official help.

iPhone installation guide

View step-by-step instructions for installing your Simpal eSIM on iPhone using direct install, QR code, or manual entry.

Android installation guide

View the Android setup instructions if you are using Samsung, Pixel, Motorola, Xiaomi, or another Android device.

Still not sure if your device is compatible?

Contact Simpal support before buying if you want help checking your device. Sending your device model, region of purchase, and carrier can help us guide you faster.